Question MarkWhat do others think?

How well are we doing?

This summary shows the results from our Client Feedback Questionnaires for overall Quality of Service between 1st February 2021 and 28th February 2021.

 

 

 

Excellent

Good

Adequate

Poor

Not Given or N/A

What do others say?

Simon and Travis were both extremely helpful from start to finish. I appreciate things are difficult at the minute but we still managed to complete in 3 months which is great as we thought it would take longer. Thank you so much.

It was always going to be a challenge buying a property during the pandemic. But 5 months after our offer was accepted we’ve finally completed the purchase. Thanks to Becci for getting us over the line. Much appreciated.

Really appreciate being able to complete our remortgage in the current climate. Thank you for your help.

I only really dealt with Travis, Mr Brocklesby’s assistant, who was very helpful in arranging witness signatures during lock down and was very clear with email and telephone conversations. All in all, very good.

In what turned out to be a less than straight forward property purchase the quality and communication from Melissa Moran was outstanding; despite global pandemic! Very thorough and professional, and kept pushing the process on at all times. Thank you so much.

Excellent service received. Difficult times due to Covid-19 but dealt with in a timely and very professional manner, giving me all he advice and guidance I could have asked for. Thank you

I’d just like to acknowledge the exceptional level of service that I recently received from Sophie Croft from your organisation during my recent house move. Please could this e-mail be passed to her supervisor and superiors to recognise her professionalism, diligence and empathy during a very stressful period. Words cannot thank her enough. She is an asset to your organisation and should be highly recognised for how she approaches her work!

Sophie’s professionalism was 1st class and this was the second time I dealt with her. I would strongly recommend Sophie as she is so meticulous and treats you like the most important person every time regardless of the struggles with vendors and their solicitor’s with various legal attributes. Sophie ensures 100% satisfaction every time. I cannot thank you enough despite the added challenges of COVID-19. You are a credit to your firm. Thank you and take care.

Excellent service under difficult circumstances! Very professional and no corners cut! We was extremely impressed in how you dealt with our case considering the pandemic! Thank you.

Would just like to say that we  felt we received no lesser service than usual despite being in the mist of the Covid-19 crisis. Thank you.

The service was excellent from the initial phone call to actually signing the will. Very friendly professional staff with home visit included for health reasons. Very pleased with everything and would highly recommend.

I have been delighted with the response of MB and G from the moment I arrived unannounced, following the death of my mother. The advice and guidance I have been given have been excellent, nothing has been too much trouble and all staff I have met have been approachable and pleasant. Even though you are not local to where we live, my husband and I will certainly consider using you again and also commend you to others.

Jenny was ahead of schedule at all times. Whenever I rang she was on the ball immediately with our case and always knew exactly where we were at with things. She came across as very personable and real which made her very easy to talk with…..I only have experience of one house sale and purchase before, and from that thought it was a given that solicitors were slow and a bit difficult. I cannot praise Jenny enough. I never thought I would recommend a solicitor.

Amazing service from Sophie, from start to finish she was amazing talking me through the next steps and processes. Being a first time buyer and frankly not really doing much research I didn’t really know what to expect in regards to next steps, timelines etc.

She kept me in the loop every step of the way and every time I had questions she gave me a call and talked me through them. Prior to even completing I recommended your services to a friend and no doubt on my next purchase will be reaching out.

Always had excellent service over the years thank you, keep up the good work.

My personal thanks to Simon and Travis who were both excellent. Very pleased with the service.

Both Simon and Travis were superb, they kept us up to date throughout the process with information and progress. Would highly recommend.

Friendly professional service. My first time dealing with a solicitor as a first time buyer and they kept me informed all the way along, and made me aware when I needed to do anything. Happy with the service.

Travis was exceptional at returning calls and emails, very helpful!! Excellent service!! Thank you.

Sophie’s professionalism was 1st class and this was the second time I dealt with her. I would strongly recommend Sophie as she is so meticulous and treats you like the most important person every time regardless of the struggles with vendors and their solicitor’s with various legal attributes. Sophie ensures 100% satisfaction every time. I cannot thank you enough despite the added challenges of COVID-19. You are a credit to your firm. Thank you and take care.