Question MarkWhat do others think?

How well are we doing?

This summary shows the results from our Client Feedback Questionnaires for overall Quality of Service between 1st June 2021 and 30th June 2021.

Excellent

Good

Adequate

Poor

Not Given or N/A

What do others say?

Under the current circumstances I was worried about how my business would be completed. It was lovely how helpful and reassuring everyone dealt with it all to a very satisfactory conclusion. You are recommended for your help and efficiency, Thank you very much.

This year has been difficult for all, I was expecting longer delays in the purchase. Communication has been excellent, giving clear instructions as to what was required.

I’d just like to acknowledge the exceptional level of service that I recently received from Sophie Croft from your organisation during my recent house move. Please could this e-mail be passed to her supervisor and superiors to recognise her professionalism, diligence and empathy during a very stressful period. Words cannot thank her enough. She is an asset to your organisation and should be highly recognised for how she approaches her work!

Excellent service under difficult circumstances! Very professional and no corners cut! We was extremely impressed in how you dealt with our case considering the pandemic! Thank you.

Would just like to mention how helpful Sophie was throughout our whole purchase during this strange time. So friendly and keeping us up to date throughout. It was really appreciated.

We have been extremely impressed with the service from the first conversation through to completion. Very happy indeed with the full service particularly at this difficult time. Simon, Mary and Travis have been excellent. We will certainly use you when we purchase our next home.

In what turned out to be a less than straight forward property purchase the quality and communication from Melissa Moran was outstanding; despite global pandemic! Very thorough and professional, and kept pushing the process on at all times. Thank you so much.

Would just like to say that we  felt we received no lesser service than usual despite being in the mist of the Covid-19 crisis. Thank you.

I only really dealt with Travis, Mr Brocklesby’s assistant, who was very helpful in arranging witness signatures during lock down and was very clear with email and telephone conversations. All in all, very good.

We started off with Hayley dealing with our purchase and sale but then when we did not require a Lloyds mortgage it changed without notice, which did cause some confusion and wasted time but generally very please with the whole service.

Sophie kept us informed and looked after our interests throughout the process. When we tried to take risks she rightly expressed caution, but at the end of the day she pulled out all the stops to complete our purchase against all the odds. Thank you Sophie.

I had a great experience with Mason Baggott and Garton Solicitors. Sophie, my solicitor was excellent and quickly earned my trust. She is an informative, calm professional and we cannot thank her enough for her support.

Rex Garton, who I knew personally would be proud of the service you still provide.

Would just like to mention how helpful Sophie was throughout our whole purchase during this strange time. So friendly and keeping us up to date throughout. It was really appreciated.

Always had excellent service over the years thank you, keep up the good work.

I only really dealt with Travis, Mr Brocklesby’s assistant, who was very helpful in arranging witness signatures during lock down and was very clear with email and telephone conversations. All in all, very good.

Sophie Croft is exceptionally gifted and professional in her capacity as a solicitor. Even when I pushed her to the limit, she remained composed and professional. You’re awesome, Sophie.

I would like to thank you Laura for explaining everything to me and you making this a painless experience. I have no hesitation whatsoever in recommending you to others. The service could not have been better. Thank you.