Question MarkWhat do others think ?

How well are we doing ?

This summary shows the results from our Client Feedback Questionnaires for overall Quality of Service between 1st January 2020 and 31st January 2020.

Excellent

Good

Adequate

Poor

Not Given or N/A

What do others say ?

Moving house was stressful for all the normal reasons but the one element that consistently met or exceeded expectations was the service from Mason Baggott & Garton. Jenny and Pippa were great but special mention has to go to Megan who was my main point of contact and who offered a flawless service throughout.

Jenny was ahead of schedule at all times. Whenever I rang she was on the ball immediately with our case and always knew exactly where we were at with things. She came across as very personable and real which made her very easy to talk with…..I only have experience of one house sale and purchase before, and from that thought it was a given that solicitors were slow and a bit difficult. I cannot praise Jenny enough. I never thought I would recommend a solicitor.

Exceptional Service. Your firm was new into Barton when we decided to give you a try. We are so glad we did. Could not fault Simon, Travis or the reception staff. We would and already have recommended your company to anyone and everyone.

 

Very good service from Melissa Moran. Our house sale/purchase was progressed quickly and easily. She was also able to prevent the sellers estate agents from causing trouble along the way. I would just like to say a thank you to Melissa Moran for all her help throughout  the process. It took all the stress out of buying and selling the house.

I was Late for my second appointment, so they were within their rights to either not see me or wait till the end. But no, I was seen to straight away!

This is the first time I have used your services. I found all of the staff were very helpful and courteous.

Friendly professional service. My first time dealing with a solicitor as a first time buyer and they kept me informed all the way along, and made me aware when I needed to do anything. Happy with the service.

It was a stressful time for us during the process. Sophie and the team showed empathy and patience. They ensured that everything went smoothly and where issues came up the team made sure that they minimised the stress involved. We cannot thank you enough. Cheryl Watkins was also very helpful and supportive.

I have been delighted with the response of MB and G from the moment I arrived unannounced, following the death of my mother. The advice and guidance I have been given have been excellent, nothing has been too much trouble and all staff I have met have been approachable and pleasant. Even though you are not local to where we live, my husband and I will certainly consider using you again and also commend you to others.

Excellent service. Jenny and Megan made sure that very rock was turned for us. Thank you for all your patience towards me. But I think our seller required a lot more than me. Thank you again for helping us with our conveyancing.

Brilliant service, highly recommended.

 

As always, relevant and efficient and handled with great attention to the detail.

Everything went very smoothly so much so that there was little contact needed.

The service was excellent from the initial phone call to actually signing the will. Very friendly professional staff with home visit included for health reasons. Very pleased with everything and would highly recommend.

This is the first time I have used your services. I found all of the staff were very helpfull and curtious.

 

Everything went ahead efficiently and without and problems. All matters dealt with via email or phone with minimal effort from mtself and making the whole process smooth and stress free.

Even though Becci was up against poor buyers solicitors she did a fantastic job. Communication was excellent throughout and she answered all the questions I had.I would have no hesitation in recommending your firm to anyone.

A short email to say thank you for your help in achieving a successful sale of our house.  All went very smoothly.  Well done!

 

I had a great experience with Mason Baggott and Garton Solicitors. Sophie, my solicitor was excellent and quickly earned my trust. She is an informative, calm professional and we cannot thank her enough for her support.

Our main contact was through email. I recieved prompt replies to any questions I had. Good service. Would recommend to anyone buying a house.

Sophie has been excellent throughout, keeping us informed and our best interests at heart. Thank you for a quick, reliable and efficient service.

 

We had excellent service and all our requests were met in a very professional manner. Glenys Plaskitt was pleasant and very helpful, she made sure we were well informed.

 

Everything explained perfectly putting our minds at ease.

We were both satisfied with every aspect of our appointment. All the way through we felt very comfortable, every point was explained to us.

Excellent service from the first minute to the last 10/10!!