Question MarkWhat do others think ?

How well are we doing ?

This summary shows the results from our Client Feedback Questionnaires for overall Quality of Service between 1st December 2019 and 31st December 2019.

Excellent

Good

Adequate

Poor

Not Given or N/A

What do others say ?

It was a stressful time for us during the process. Sophie and the team showed empathy and patience. They ensured that everything went smoothly and where issues came up the team made sure that they minimised the stress involved. We cannot thank you enough. Cheryl Watkins was also very helpful and supportive.

As always, relevant and efficient and handled with great attention to the detail.

Great service and always answered questions when they needed to be.

Really happy with the speed and efficiency of their company.

Exceptional Service. Your firm was new into Barton when we decided to give you a try. We are so glad we did. Could not fault Simon, Travis or the reception staff. We would and already have recommended your company to anyone and everyone.

 

Everything has been done to our satisfaction and I thank Richard and Shelley for their service to ourselves.

We as a family have used these solicitors frequently over the past few years in various departments as well. We have found them to be extremely efficient, informative and friendly in all of there departments.

We were very impressed with the work done on our behalf by Tim Phipps. We would certainly recommend your company to anyone.

 

A short email to say thank you for your help in achieving a successful sale of our house.  All went very smoothly.  Well done!

 

I have been dealing with your firm for a number of years now and the care and attention by all the staff has been first class. It can not be improved. Through happy times and sad times it has always been the same. Thank you very much for all your help.

 

1st class, no one could have been better. Thank you.

Another job well done. Thank you.

Our main contact was through email. I recieved prompt replies to any questions I had. Good service. Would recommend to anyone buying a house.

Rex Garton, who I knew personally would be proud of the service you still provide.

Sophie has been excellent throughout, keeping us informed and our best interests at heart. Thank you for a quick, reliable and efficient service.

 

This is the first time I have used your services. I found all of the staff were very helpful and courteous.

Hi Tim, Thank you very much for helping me with claim , I couldn’t have  done it without  your help…once again Thank you so very much Tracey.

The service was excellent from the initial phone call to actually signing the will. Very friendly professional staff with home visit included for health reasons. Very pleased with everything and would highly recommend.

Friendly professional service. My first time dealing with a solicitor as a first time buyer and they kept me informed all the way along, and made me aware when I needed to do anything. Happy with the service.

Thank you for all your hard work and kindness shown to us over the last years Excellent job .Well done Regards Thelma

 

I had a great experience with Mason Baggott and Garton Solicitors. Sophie, my solicitor was excellent and quickly earned my trust. She is an informative, calm professional and we cannot thank her enough for her support.

I was Late for my second appointment, so they were within their rights to either not see me or wait till the end. But no, I was seen to straight away!

Excellent service from the first minute to the last 10/10!!

Very good service from Melissa Moran. Our house sale/purchase was progressed quickly and easily. She was also able to prevent the sellers estate agents from causing trouble along the way. I would just like to say a thank you to Melissa Moran for all her help throughout  the process. It took all the stress out of buying and selling the house.

On the two occasions we had meetings with Laura King we found her very informative and efficient in dealing with our request. Very surprised we had things sorted so quickly. Thank you.